Refund policy
RETURNS & REFUND POLICY
At SMS Products, we want you to be satisfied with your purchase. Due to the personal-use and hygienic nature of skincare and cosmetic products, certain conditions apply to returns.
Change of Mind Returns
If you wish to request a return, please contact SMS Products at admin@smsproducts.co.za within 3 days of receiving your order.
To qualify for an ordinary return, the product must be unused, unopened, in its original condition and in its original sealed packaging. For hygiene and safety reasons, skincare products that have been opened, used or had their seals broken cannot ordinarily be returned for a change of mind, subject to your rights under applicable South African law.
Please do not return a product before contacting us and receiving return instructions.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your order is damaged during delivery, an incorrect product has been supplied, or an item is missing, please contact admin@smsproducts.co.za within 48 hours of delivery.
Where possible, include your order number and clear photographs of the product, packaging and any damage.
Where SMS Products confirms that an incorrect or damaged product was supplied, we will arrange the appropriate replacement, refund or other remedy in accordance with applicable South African consumer law.
Defective Products
Nothing in this policy limits your statutory rights under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.
Where goods fail to meet the quality standards required by applicable consumer law, you may have additional statutory rights and remedies.
Return Shipping
For an approved change-of-mind return, the customer is responsible for the cost and risk of returning the product to SMS Products, unless applicable law provides otherwise.
If the return is due to an incorrect, defective or qualifying damaged product supplied by SMS Products, return costs will be handled in accordance with applicable South African consumer law.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the outcome.
Approved refunds will be processed using the original payment method wherever reasonably possible. Your bank or payment provider may require additional time for the refund to reflect.
Contact
SMS Products
Email: admin@smsproducts.co.za